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About the Analytics Module

The Analytics module provides information that helps administrators optimize their Coveo search implementation by analyzing the paths users follow while searching and navigating in the results. By tracking and understanding user behavior, the administrator can better determine the user search requirements, assess performance of the system, and optimize their search results – ultimately increasing adoption of the search solution.

The Analytics database automatically tracks all user actions performed in the Coveo search interfaces, including result click-through, faceted navigation, and the use of the different user interface functions. The actions are saved in the database along with user information, search session data, and the opened documents on which the action was taken.

The administrator uses the Analytics user interface to view and analyze the logged information. The Analytics user interface offers numerous filters to help find precise search usage information.

Analytics user interface tab

Note: The Analytics module is available starting with CES 6.2. The Analytics tab appears at the top of the default web interface only after the Analytics module has been deployed and only when the user has Coveo administrator rights. End-users do not see the Analytics tab.

Steps for using the Analytics module

  1. Deploy the Analytics module

    You need to setup the database that will collect the Analytics data, enable the Analytics module, and then connect it to the database (see Deploying the Analytics Module).

    If you experience problems, see Troubleshooting and Handling Analytics Module Errors.

  2. Learn how to use the Analytics user interface

    The Analytics user interface contains numerous filters allowing you to quickly and easily review the Analytics data (see Analytics User Interface Elements and Refining Analytics Results).

  3. Exploit the Analytics data

    The Analytics data being collected in a database, you can develop your own queries and even customize the data that is collected (see Analytics Database Content and Customizing the Collected Analytics Data).