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Distributing the Coveo Mobile Application for BlackBerry by Email

You can distribute the Coveo Mobile application by email to the BlackBerry users within your organization.

This topic describes the pull method involving the following steps:

  1. Getting a customized Coveo Mobile application from the Coveo Support (see Requesting a custom Coveo Mobile application for BlackBerry).
  2. Making this application available on your Coveo Front-End servers (see Installing the application on the Coveo Front-End servers).
  3. Sending an email with a link to the Coveo Mobile application so that users can download and install the application on their BlackBerry (see Distributing the link to the Coveo Mobile application).

Requesting a custom Coveo Mobile application for BlackBerry

Before you can distribute the Coveo Mobile application for BlackBerry within your organization, the Coveo Support must compile a custom version of the application that includes the URL of the search interface that will be used by your Blackberry users to execute queries.

  1. Define the URL of the search interface that will be used by your BlackBerry users to execute queries.

  2. Send an email to the Coveo Support to request your customized Coveo Mobile application for BlackBerry, specifying your URL in the message.

    The Coveo Support team will send you a package (ZIP file) that includes your Coveo Mobile application.

Installing the application on the Coveo Front-End servers

  1. Open the email message received from the Coveo Support, and save the attached ZIP file to a location of your choice.

  2. On each of your Coveo Front-End servers:

    1. If not already existing, create the following folder:

      [CES_Installation_Path]\Web\Coveo\Anonymous\BlackBerryPlugin\

    2. Unzip the file to the BlackBerryPlugin folder.

Distributing the link to the Coveo Mobile application

  1. Compose an email message containing the link to download the Coveo Mobile application and the first time connection instructions.

    The following message example contains the typical information to be sent to your BlackBerry users. In the text, ensure to replace [Coveo_Front-End_Site], [MyOrganizationCoveoServer], and [DomainName] with the appropriate values for your organization.

    Subject: Installation and configuration of the Coveo Mobile application for BlackBerry
    
    The Coveo Mobile application for BlackBerry has the following advantages over the browser-based search:
     • You can access the Coveo search directly from the BlackBerry home page.
     • You need to provide your user name and password only once after installing the Coveo Mobile application, all subsequent accesses to the Coveo Mobile application search are granted automatically.
     • You can forward and reply to email messages within the Coveo Mobile application.
     • You can navigate across search pages without affecting opened pages and/or sessions in the BlackBerry browser application.
    
    To download and install the Coveo Mobile application, click the following link:
    http://[Coveo_Front-End_Site]/Coveo/Anonymous/AnonymousContent.aspx?k=bjad 
    
    When you start the Coveo Mobile application for the first time, in the Connection Information screen, enter the following information:
     • Server address: http://[MyOrganizationCoveoServer]
     • Username: [DomainName]\[UserName]
     • Password: [YourPassword]
    and then click OK.
  2. Send the email message to your BlackBerry users.