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Administrator Help > Troubleshooting > Gathering BlackBerry Event Logs

Gathering BlackBerry Event Logs

You can use the following procedure to gather specific Coveo application logs that may help the Coveo Support to diagnose problems you may encounter with the Coveo Mobile application for BlackBerry.

To gather BlackBerry event logs

  1. From the BlackBerry main screen, open the BlackBerry event viewer by pressing the Alt+LGLG key sequence.

  2. From the contextual menu, choose Clear Log, and then Delete in the confirmation dialog box.

  3. Press the Back button to exit the event viewer.

  4. Start the Coveo application, run queries and navigate in the browser to reproduce the problem.

  5. Once the problem was reproduced, exit the Coveo application.

  6. Back to the BlackBerry main screen, restart the event viewer by pressing the Alt+LGLG key sequence.

  7. From the contextual menu, choose Options.

  8. Unselect all the check boxes by clicking on one item in the list, and then selecting Hide all types in the popup.

  9. Find the Coveo item in the list, and select its check box.

  10. Press the Back button, and then select Save.

    At this point, only events from the Coveo application should be on the screen.

  11. From the contextual menu, choose Copy Day's Contents, and then select Filtered to copy the Coveo application events the BlackBerry clipboard.

  12. Press the Back button to close the event viewer.

  13. Create a new email and paste the events in the message.

  14. Send the email message to the Coveo Support.