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Using the Coveo SystemStatus Tool

The command prompt SystemStatus tool is easy to install and use.

Downloading and Installing

  1. Using an administrator account, log on to your Coveo Master server.

  2. Using a browser, access http://download.coveo.com/Support/SystemStatus/SystemStatus.zip to download the latest version of the SystemStatus tool.

  3. Extract the files to the root of a drive that you want to use.

    Example: Extract to C:\SystemStatus.

Gathering and Uploading System Information to the Coveo FTP Server

  1. Using an administrator account, log on to your Coveo Master server.

    Notes:

    • Ensure that the administrator account used meets the requirements (see Coveo SystemStatus Tool Requirements).
    • In a multiple Coveo server environment, ensure that UAC is deactivated on all Coveo Back-End servers before running the tool.
  2. Start the SystemStatus tool:

    • When UAC is deactivated, simply double-click the [SystemStatus_Install_Path]\Coveo.Support.SystemStatus.exe file.

      OR

    • When UAC is activated in a single server Coveo environment:

      1. From the Windows Start menu, right-click Command Prompt and then select Run As Administrator to open a command prompt with elevated rights.

      2. In the Administrator: Command Prompt window, change directory to the folder where you extracted the SystemStatus tool files, and then launch the Coveo.Support.SystemStatus.exe file.

  3. In the command prompt window that appears:

    1. The first time you run the SystemStatus tool, answer the following configuration prompts:

      1. At the Automatically upload the results Yes/No prompt: 

        • Type Yes and press Enter to have the tool automatically transfer files to the Coveo FTP server once the file gathering process is completed.

          OR

        • Type No and press Enter to rather manually transfer files to the Coveo FTP server once the file gathering process is completed.

      2. When you answered Yes to the previous question, at the FTP username prompt, type the login ID of your Coveo FTP server account, and then press Enter (see Connecting to the Coveo FTP Server).

      3. At the FTP password prompt, type the corresponding password, and then press Enter.

      Note: The answers to these first time setup prompts are saved in the [SystemStatus_Install_Path]\config.xml file and automatically used the next times you run the tool. To change the initial configuration, use a text editor to edit the content of the [SystemStatus_Install_Path]\config.xml file or simply erase the file to get the first time setup prompts again.

    2. Follow on-screen instructions to answer the following prompts for various options and storage path.

      Following the last prompt, the gathering process starts. Depending on your selections, one or more other command line windows will open and the time required to complete the process may take several minutes.

      Important: Do not close the main command prompt window. The time required to complete the process may take several minutes.

    3. At the Press Enter to exit prompt, press Enter to close the main command prompt.

  4. If you chose to manually upload the files, connect to the Coveo FTP server, and then copy the compressed file(s) to the FTP server.

  5. Notify Coveo Support that you uploaded SystemStatus information on the Coveo FTP server.