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Administrator Help > Connectors > Jive Connector > Creating a Crawling Account

Creating a Jive Crawling Account

The Coveo connector needs a Jive account to be able to crawl the content of your Jive communities. The account must have access to the whole Jive content that you want to index. You can use an existing administrator account but the best practice is to create a dedicated user with Full Access permissions.

Example: When Jive users create private documents, the crawling account must have Full Access permissions to allow the crawler to see these documents and index their content and associated permissions so that the owners and users authorized to see the private documents can see them in search results.

To create a Jive crawling account

  1. Using an administrator account, with a browser, log in to the Jive Administration Console (http://[MyJiveCommunity]/admin).

  2. When you want to create a dedicated crawling account:

    1. On the Jive Administration Console menu, select People > Management > Create User.

    2. In the Create User page, fill all the boxes to describing your crawling account, and then click Create User.

    3. At the bottom of the User Summary page, click Save.

  3. On the Jive Administration Console menu, select Permissions > System Administration.

  4. In the System Administration Permissions page, in the Start typing to find a user box, type the name of your new or existing crawling account, select it, and then click Set override.

    Note: Since the Jive REST API is not SSO-enabled, when your Jive instance is implemented with SSO, the crawling user you select must be a non-federated account (not an Active Directory user). Since it is not possible to authenticate against the REST API as a federated user, selecting such a user as the crawling account will return 401 status code errors. If the crawling account has already been set up as federated and changed to non-federated, the user has to be deleted and recreated (see 401 Unauthorized on .NET calls to v3 API).

  5. In the Permissions for page, select the Full Access check box, and then click Set Permissions.

What's Next?

Optionally install the Coveo plugin used by the connector on your Jive server (see Installing the Coveo Plugin on Your Jive Server).

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