Open the Coveo Diagnostic Tool (see Opening the Coveo Diagnostic Tool).

In the Diagnostic Tool, click the Dumps tab.

In the Dumps tab, click the Dump Series subtab.

Open the Coveo Diagnostic Tool (see Opening the Coveo Diagnostic Tool).

In the Dump Series subtab, in the left-side of the table, on the row of the mirror server on which the Diagnostic Tool version is Outdated, click Update(see Access the "Dump Series" Subtab).

The Diagnostic Tool version installed on the master server is automatically installed on the selected mirror.

Access the Dump Series subtab (see Access the "Dump Series" Subtab).

In the Dump Series tab, in the table, select one or more servers from which you want to create dump series. You can select the check box next to Server Name to select all servers.

Under Select Start Time, select a datetime to start creating dumps:

1. Click the input (containing the current date), and then select a start date.

2. Using the hour, minutes, and meridiem drop-down list menus, select the start time.

OR

Click one the available suggestions: Now, In 1 hour, In 1 day, In 1 week.

Under Select End Time, select a datetime to stop creating dumps:

1. Click the input (containing the current date), and then select an end date.

2. Using the hour, minutes, and meridiem drop-down list menus, select the end time.

OR

Click one of the available suggestions starting from the selected start datetime: For 30 minutes, For 1 hour, For 2 hours, For 3 hours, For 6 hours, For 12 hours, In 1 day, or For 3 days.

Specify the interval at which a dump is created by entering a number in the box, and then selecting one of the available options: Minutes, Hours, or Days. By default, the Diagnostic Tool creates a mini-dump every 1 hour.

(Optional) When the server available disk space is limited, in the Size Limit box, enter a dump size limit (in GB).

If not already done, open a Coveo support case in Salesforce and schedule a logging task (see Coveo Support Login Page and Schedule Creation of Dump Series).

Send the dump(s) to Coveo Support, depending on the connectivity of your CES server:

• When your server has internet access:

  1. Under Select Sharing Option, select the Send to Coveo Support radio button.

  2. Whether you a have a support case:

     • When you have a case, after clicking in the Case number box:

       • Select between the suggested Salesforce case numbers.

         Note: When you do not see your newly created support case in the drop-down list, click the refresh icon ().

         OR

       • Enter your Salesforce case number.

     • When you do not have a support case, click the Don't have a case? Create one here! link to log in and access the Coveo support case creation page.

  3. Click Schedule The Creation of A Dump Series.

     Note: When you want to stop creating dumps, click Cancel Creating Dump Series.

     The Coveo Diagnostic Tool zips the generated mini-dumps, and then sends the file to Coveo Support. Once the file is uploaded to the Coveo secure server, a message is sent in your case to acknowledge the document is successfully uploaded.

• When your server is not connected to the internet:

  1. Under Select Sharing Option, select the Save on your server radio button.

  2. Click Browse.

  3. In the Select Folder on [Server_Name] window, select the folder in the server in which you want to save the dumps, and then click OK.

  4. Click Schedule The Creation of A Dump Series.

     Note: When you want to stop creating dumps, click Cancel Creating Dump Series.

     You will then be able to send the file to your Coveo support case manually.