Open the Coveo Diagnostic Tool (see Opening the Coveo Diagnostic Tool).

In the Diagnostic Tool, click the Dumps tab.

In the Dumps tab, click the Selection subtab.

Open the Coveo Diagnostic Tool (see Opening the Coveo Diagnostic Tool).

In the Selection subtab, in the left-side of the table, on the row of the mirror server on which the Diagnostic Tool version is Outdated, click Update(see Access the "Selection" Subtab).

The Diagnostic Tool version installed on the master server is automatically installed on the selected mirror.

If not already done, open a Coveo support case in Salesforce (see Coveo Support Login Page).

When there is a risk of missing disk space on the C: drive (dump files tend to be significantly large), change the directory or disk where CES generates dumps:

1. Create the new directory.

   Example: D:\CESCoreDump\

2. Open the Microsoft Windows Registry Editor (see Opening the Registry Editor).

3. In the Computer tree, expand the following sections: HKEY_LOCAL_MACHINE > SOFTWARE > Coveo > Enterprise Search > 7 > Install.

4. In the list of registry keys appearing in the panel on the right:

   1. Double-click the CoreDumpPath registry key.

   2. In the Edit String dialog box, enter the new path.

      Example: D:\CESCoreDump\

   3. Click OK.

In the Selection subtab, in the left-side of the table, hover the row of the desired server on which the Diagnostic Tool is Installed, and then click the Generate Dumps icon () (see Access the "Selection" Subtab).

In the Select Processes on [Server_Name] panel that appears:

1. (Optionally) Select the Show all processes checkbox to show all running processes on your server.

2. Select the checkbox of the process(es) you want to include in the dump.

3. Click Generate dumps.

   Once generated, the dump appears in the table.

If not already done, open a Coveo support case in Salesforce and generate a dump (see Coveo Support Login Page and Generate a Dump).

In the Selection subtab:

1. When you want to save space, bandwidth, and time, click the Send only mini-dumps check box.

   Notes:

   • A dump contains 3 files: a full dump, a mini-dump, and a TXT dump.

   • Depending on your issue, Coveo Support can recommend you to select the option.

2. Under Select One or More Dumps, in the right-side of the table, select the desired dump(s) or select the check box next to Dump Name to select all dumps.

   Note: Only the 250 most recent dumps are shown in the table.

3. Send the dump(s) to Coveo Support, depending on the connectivity of your CES server (see Access the "Selection" Subtab):

   • When your server has internet access:

     1. Under Select Sharing Option, select the Send to Coveo Support radio button.

     2. Whether you a have a support case:

        • When you have a case, after clicking in the Case number box:

          • Select between the suggested Salesforce case numbers.

            Note: Coveo Diagnostic Tool 7.0.156+ (August 2017) When you do not see your newly created support case in the drop-down list, click the refresh icon ().

            OR

          • Enter your Salesforce case number.

        • When you do not have a support case, click the Don't have a case? Create one here! link to log in and access the Coveo support case creation page.

     3. Click Send selected dumps.

        The Coveo Diagnostic Tool zips the selected dump files, and then sends the files to Coveo Support. Once the file is uploaded to the Coveo secure server, a message is sent in your case to acknowledge the document is successfully uploaded.

   • When your server is not connected to internet:

     1. Under Select Sharing Option, select the Save on your server radio button.

     2. Click Browse.

     3. In the Select Folder on [Server Name] window, select the folder in the server in which you want to save the dump file, and then click OK.

     4. Click Save selected dumps.

        You will then be able to send the file through your Coveo support case.

If not already done, open a Coveo support case in Salesforce (see Coveo Support Login Page).

Open the Coveo Diagnostic Tool (see Opening the Coveo Diagnostic Tool).

In the Selection subtab (see Access the "Selection" Subtab):

1. In the left-side of the table, select the checkbox of the server containing the dump you want to remove.

2. In the right-side of the table, select the checkbox of the dump, and then click Delete.

3. In the Delete the Selected Dumps dialog that appears, click Delete.