Files Gathered by the Coveo SystemStatus Tool

The Coveo SystemStatus tool can gather two sets of files (System status and User dumps) listed below.

Note: You can configure the SystemStatus tool to automatically upload all gathered file to the Coveo FTP server. If you feel that any of these files might contain sensitive information, you can rather configure the tool for a manual upload so that you may review their contents before you upload them.

System status

The SystemStatus gathers the following files that are available when the SystemStatus tool runs:

• Export of registry key HKLM\SOFTWARE\Coveo\Enterprise Search\7

• File list for the CES installation folder

• File list for the CES CoreDumps folder

• File list for the CES index folders on all Coveo Back-End servers

• Copy of text files (*.txt) from the CES CoreDumps folder

• Copy of the mini dumps from the CES CoreDumps folder

• Copy of the SharePointInstaller*.Log files from the CES Bin folder

• Copy of the Coveo web.config file

• Copy of the CES index Config folder

• Copy of the PerformanceMng.txt file

• Copy of the mscordacwks.dll file

• Copy of the CES log files from the main index (last 15 days)

• Copy of the CES log files from the Slice and Mirror indexes (last 15 days)

• Copy of IIS and HTTPERR logs (last 15 days)

• Copy of the Windows Event Logs from all Coveo Back-End servers

• Copy of IIS Metabase configuration

• Index statistics

• List of the environment variables

• List of memory usage counters

• List of available disk space from all drives on all Coveo Back-End servers

• List of the processes that are running on the current server

• List of the versions of the DLLs in the Coveo Bin folder

• Output of the SystemInfo command on all Coveo Back-End servers

• Output of the netstat command for the server on which the SystemStatus tool runs

User dumps

The default user dumps option dumps any of the following processes that it finds running on the server:

• CESService(x).exe

• CESMirrorService(x).exe

• CESCustomCrawlers(x).exe

• CESConverter(x).exe

• CESExternalSecurityProvider(x).exe

• CESExchangeCallbackService.exe

• W3wp.exe

• File list for the CES index folders on all Coveo Back-End servers

• Output of the netstat command for the server on which the SystemStatus tool runs

• List of memory usage counters