Impersonating a Symantec Enterprise Vault User

Impersonation is performed when a user connects to Symantec Enterprise Vault (SEV) using a different identity than the one used to run CES.

Note: The Windows firewall and possibly other firewalls can sometimes cause severe performance issues with the SEV connector. Calls that should return in less than a second may take more than the default connector timeout value of 30 seconds and prevent getting any documents. You must configure or turn off the firewall to avoid these issues.

To connect to SEV using impersonation

1. On the Coveo Master server, promote the user being impersonated to Administrator.

2. In the firewall settings (including Windows Firewall if it is used), enable the [CES_Path]\Bin\Coveo.CNL.HostProcess.exe process.