Modifying Hidden Zendesk Source Parameters

The Add Source and Source: ... General pages of the Administration Tool present the parameters with which you can configure the connector for most Zendesk setups. More advanced and more rarely used parameters are hidden. You can choose to make one or more of these parameters appear in the Add Source and Source: ... General pages of the Administration Tool so that you can change their default value. Consider changing values of hidden parameters when you encounter issues.

The following list describes the advanced hidden parameters available with Zendesk sources. The parameter type (integer, string, etc.) appears between parentheses following the parameter name.

NumberOfRefreshThreads (Integer)

The number of refresh threads used by the crawler for this source. The default value is 4.

To modify hidden Zendesk source parameters

1. Refer to Adding an Explicit Connector Parameter to add one or more Zendesk source parameters.

2. For a new Zendesk source, access the Add Source page of the Administration Tool to modify the value of the newly added advanced parameter:

   1. Select Index > Sources and Collections.

   2. Under Collections, select the collection in which you want to add the source.

   3. Under Sources, click Add.

   4. In the Add Source page, edit the newly added advanced parameter value.

3. For an existing Zendesk source, access the Source: ... General page of the Administration Tool to modify the value of the newly added advanced parameter:

   1. Select Index > Sources and Collections.

   2. Under Collections, select the collection containing the source you want to modify.

   3. Under Sources, click the existing Zendesk source in which you want to modify the newly added advanced parameter.

   4. In the Source: ... General page, edit the newly added advanced parameter value.

4. Rebuild your Zendesk source to apply the changes to the parameters (see Applying an Action to a Collection or a Source).