Preventing Microsoft Exchange Public Folder Crawling Issues

The Coveo connector for Microsoft Exchange servers can crawl Exchange 2010 public folders, but you need to ensure that your Exchange server is correctly configured to prevent public folder crawling issues.

To prevent public folder crawling issues

1. Refer to the Microsoft article Change the Default Public Folder Database for a Mailbox Database to find out how to ensure that while the connector points at an Exchange 2010 client access server (CAS), Exchange, behind the scene, does not point to a public folder database that is not compatible with Exchange 2010 Web Services.

   When this is the case, you may encounter the following errors while crawling Exchange 2010 folders:

   • https://server2010/public/ could not be accessed by Web Services : The mailbox that was requested doesn't support the specified RequestServerVersion.

   • https://server2010/public/ could not be accessed by Web Services : An internal server error occurred. The operation failed.

2. Refer to the Microsoft article Configure Public Folder Replication to find out how to ensure that the targeted public folders are correctly replicated on the default Public Folder Database for the account used by the connector to crawl the Microsoft Exchange content.

   When this is the case, you may encounter Not Found error messages.