Setting up a Document Type for Mail Archive Indexing

In the search results, the URI of an archived item result cannot be opened in the original mail application. The solution is to use the Quick View to open an HTML cached version of the content created in the unified index when the item was crawled. You need to create a special document type set for mail archives that instructs CES to open results with the HTML cached version.

Note: You need to verify that the Generate a cached HTML version of indexed documents option is selected for the source to ensure that a Quick View version of the mail archives items is created when CES crawls the source (see Configuring and Indexing a File Connector Source).

To set up a document type set for mail archives indexing

1. On the Coveo server, access the Administration Tool (see Opening the Administration Tool).

2. In the Administration Tool, select Configuration > Document Types.

3. In the Document Type Sets page, click Add.

4. In the Add Document Type Set page:

   1. In Name, enter a name representing the document type set:

      Example: QuickViewMailArchives

   2. In Description, optionally enter a description of the purpose of the document type set.

   3. Click Save.

      The new document type set is displayed in the Document Type Sets list.

5. Click on the newly created document type set.

6. In the page that appears, in the Name list, click Exchange Items.

7. In the page that appears, in the Option section, select the Open results with cached version check box.

8. Click Apply Changes.

Important: Ensure that every source used to index mail archives uses this new document type set (see Configuring and Indexing a File Connector Source).