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Troubleshooting EMC Documentum Connector Issues

Load JVM DLL Failed on LoadLibrary

The pop-up window containing this error message is only available when running Coveo Enterprise Search 7 x[version] as a standalone application:

  1. Right-click Command Prompt, and then select Run as administrator.

  2. Run CES 7 x[version] as a standalone application using a command line like the following: "C:\Program Files\Coveo Enterprise Search 7\Bin\CESService7.exe" -standalone -port 52800.

Possible causes

  • You did not have Java Runtime Environment 7 (JRE 7) 32-bit installed on the machine hosting EMC Documentum.

  • The path to JRE 7 32-bit is not in the environment variable named Path.

Possible solution

  1. Stop the CES service (see Stopping the CES Service) .

  2. Access the System Properties window:

    1. Right-click the Windows Start button, and then select Control Panel.

    2. In the Control Panel window, click System and Security.

    3. In the System and Security window, click System.

    4. In the System window, in the navigation bar on the left, click Advanced system settings.

  3. In the System Properties window, click Environment Variables....

  4. In the Environment Variables window, under System variables, select the Path variable, and then click Edit....

  5. Ensure that Variable value box contains the path to the right JRE version.

    Example: When you use Documentum 7.0, the path should like the following:

    C:\Program Files (x86)\Java\jre7\bin\client

  6. Click OK.

  7. Restart the CES service (see Starting the CES Service) .

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