Product DocsMenu

Using the Coveo SystemStatus Tool

The command prompt SystemStatus tool is easy to install and use.

Downloading and Installing

  1. Using an administrator account, log on to your Coveo Master server.

  2. Using a browser, access http://download.coveo.com/Support/SystemStatus/SystemStatus.zip to download the latest version of the SystemStatus tool.

  3. Extract the files to the root of a drive that you want to use.

    Example: Extract to C:\SystemStatus.

Gathering System Information

  1. Using an administrator account, log on to your Coveo Master server.

    Notes:

    • Ensure that the administrator account used meets the requirements (see Coveo SystemStatus Tool Requirements).

    • In a multiple Coveo server environment, ensure that UAC is deactivated on all Coveo Back-End servers before running the tool.

  2. Start the SystemStatus tool:

    • When UAC is deactivated, simply double-click the [SystemStatus_Install_Path]\Coveo.Support.SystemStatus.exe file.

      OR

    • When UAC is activated in a single server Coveo environment:

      1. From the Windows Start menu, right-click Command Prompt and then select Run As Administrator to open a command prompt with elevated rights.

      2. In the Administrator: Command Prompt window, change directory to the folder where you extracted the SystemStatus tool files, and then launch the Coveo.Support.SystemStatus.exe file.

  3. In the command prompt window that appears:

    1. The first time you run the SystemStatus tool, answer the following configuration prompts:

      1. At the Automatically upload the results Yes/No prompt, type No.

    2. Follow on-screen instructions to answer the following prompts for various options and storage path.

      Following the last prompt, the gathering process starts. Depending on your selections, one or more other command line windows will open and the time required to complete the process may take several minutes.

      Important: Do not close the main command prompt window. The time required to complete the process may take several minutes.

    3. At the Press Enter to exit prompt, press Enter to close the main command prompt.

People who viewed this topic also viewed