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Installing the Desktop Integration Package

The installation and updates of the Desktop Integration Package (DIP) are managed and launched centrally by your Coveo administrator (see Desktop Integration Package Deployment Overview). The DIP installation or update dialog box will most probably appear after starting your computer or after logging on your organization network.

If you do not have the Desktop Searchbar and the Outlook Sidebar on your computer, and did not see a DIP install or update dialog box, contact your Coveo administrator.

Note: The Desktop Integration Package currently does not support screen resolutions above 1920 x 1080 in which case the Outlook Sidebar appears too small.

To install or update the DIP

Note: The first time DIP installation may start and complete automatically and transparently when you log on to your organization network.

  1. When the Coveo Desktop Integration Package Update dialog box appears, click Install.

    Note: If this is not a good time for you to install the DIP, click Cancel. The Coveo Desktop Integration Package Update dialog box will reappear the next time you log on to the network.

  2. When Microsoft Outlook is running, a dialog box appears asking to close Outlook, click OK.

  3. In the first installation wizard dialog box, click Next.

  4. In the second installation wizard dialog box, click Install.

    The installation progress bar appears.

  5. If an Error dialog box like the one shown in the following figure appears, close all other opened applications, and then click Retry.

  6. Desktop Integration Package 12.0.1840+ (June 2016) (When a JavaScript Search page is integrated in the DIP) In the Coveo Desktop Integration Package prompt that appears, click OK.

    Note: Following the installation, the Windows User Account Control (when enabled) may ask you to allow the Network Command Shell app to make changes to your PC. You must then click Yes to prevent a DIP installation error.

  7. In the last installation wizard dialog box, click Finish to complete the installation.

To uninstall the DIP

  1. You can uninstall the DIP from your computer like any other Windows desktop program using the Control Panel (see Uninstall, change or repair a program).

  2. In the list of programs, select Coveo Desktop Integration Package (12.0.nnn), and then click Uninstall.

    Note: The DIP installation and updates are often configured by your system administrator to be automatically pushed to your computer. When it is the case, you may see DIP install or update dialog boxes appearing from time to time. In these dialog boxes, click Cancel to prevent reinstalling the DIP.

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