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Troubleshooting Desktop Integration Package Problems
Symptom | Possible Cause | Solution |
---|---|---|
A document that is in the My Documents folder never shows up in the search results when I look for information it contains. | The My Files search interface is not currently selected. | Select the My Files interface and retry. |
The search criteria are too restrictive. | Modify the query keywords and facet selection to return more results. | |
The document is too recent and has not been indexed yet. | Retry later. | |
The folder has been excluded from the indexing process. | Ensure that the folder containing the document you are looking for has not been excluded from the indexing process (see Configuring Local and Archived Emails to Index). | |
In the Outlook Sidebar, when I select some of the search interfaces, I see a disconnect
icon:
|
There is a communication problem between your computer and the Coveo server on which you can perform searches: | |
The network is down | Contact your network administrator | |
Your computer is not connected to the network (locally or via VPN). | Ensure that your computer is connected to the network and that you are logged in (locally or via VPN). | |
Your computer is not connected to the Internet. | Ensure that the connection to the Internet is working properly. | |
When I try searching through email messages, I never get any results, as if none of my messages are taken into account. | The My Emails search interface is not currently selected. | Select the My Emails interface and retry. |
The search criteria are too restrictive. | Modify the criteria so that more results could be displayed. | |
Email messages are not indexed directly on the Exchange server and the DIP has not been configured to index local emails (directly saved on your computer). | Modify the configuration to add local emails to the Coveo unified index (see Configuring Local and Archived Emails to Index). | |
I cannot find any email messages from my archive folders in Outlook. | Local archives may have been excluded from indexing. | Modify the configuration to add archive files to the Coveo unified index (see Configuring Local and Archived Emails to Index). |
There are a lot of duplicate email messages in the search results. | Messages are indexed both on the Exchange server and locally on your computer. | Modify the configuration to exclude local email messages from the indexed items (see Configuring Local and Archived Emails to Index). |
I do not want archived messages to be displayed in the search results. | By default, all archive files that are open in Outlook are taken into account during the indexing process and are therefore available when you perform a search. | Modify the configuration to exclude archive files from the Coveo unified index (see Configuring Local and Archived Emails to Index). |